PROFESSIONAL SUMMARY

With more than 15 years of experience in software engineering, I have designed, developed, and deployed scalable applications for a range of industries. I am committed to delivering reliable solutions, optimizing system performance, and leading cross-functional teams effectively. My expertise encompasses modern programming languages, cloud platforms, agile methodologies, and data engineering. I also possess substantial experience in authoring Databricks notebooks and constructing data pipelines to support analytics and business intelligence objectives.

In my role as a Senior Software Engineer, I have architected enterprise CRM systems and have advanced proficiency with Salesforce (Apex, LWC, Aura), Microsoft Dynamics 365, and Gainsight NXT. I integrate Customer Success platforms with CRM engines to generate actionable data insights and increase operational efficiency. Furthermore, I have extensive experience developing collaborative Databricks notebooks and managing ETL/ELT data pipelines within cloud-native environments, ensuring robust, scalable, and high-performance data solutions.

Senior Computer Scientist | Adobe Inc., San Jose, CA, United States | August, 2018 – Present

CRM Engineering: Lead the technical design and implementation of custom solutions within Salesforce (LWC, Apex) and Microsoft Dynamics 365, ensuring high performance and adherence to governor limits.

Data Pipeline Development: Design and optimize scalable data pipelines using Databricks notebooks. Write complex transformation logic in Python (PySpark) and Spark SQL to move data from CRM sources to Amazon S3 bucket for data ingestion.

System Integration: Architect bi-directional integrations between Gainsight NXT, Salesforce, and external databases using REST/SOAP APIs and middleware solutions.

Automation & Workflow: Develop end-to-end automation for Customer Success and Sales teams, utilizing Gainsight Journey Orchestrator and Dynamics Power Automate.

Code Quality & DevOps: Drive engineering excellence through rigorous code reviews, unit testing, and the management of CI/CD pipelines via Azure DevOps or SFDX.

Technical Leadership: Partner with cross-functional stakeholders to translate business strategy into technical roadmaps, providing mentorship to junior developers.

Lead the architectural design and development of complex Salesforce customizations using Apex and LWC, reducing technical debt by 30% through modular code refactoring.

Engineered a high-scale integration between Gainsight NXT and Salesforce, enabling real-time synchronization of customer health data and automated CTAs for Success Managers.

Built seamless integration between Gainsight NXT, Salesforce, and Dynamics 365 by leveraging Azure Functions and Azure cloud architecture, enabling real-time data synchronization and robust automation across platforms.

Collaborate with product owners to translate business requirements into technical specifications for Gainsight dashboarding and Data Designer workflows.

Technical Skills

Databricks Expertise: Developing collaborative notebooks, leveraging Unity Catalog, orchestrating workflows, tuning performance, and integrating with Amazon S3 buckets for scalable data storage and ingestion.

CRM Platforms: Salesforce (Sales Cloud), Microsoft Dynamics 365, Gainsight NXT.

Salesforce Development: Apex (Triggers, Classes, Batch), Lightning Web Components (LWC), Aura, Flow Builder, SOQL/SOSL, Visualforce.

Dynamics Development: C# .NET, Power Automate, Dataverse, Plugin Development, Client-side Scripting.

Gainsight NXT CS Expertise: Designing and deploying Customer Success solutions, creating automated workflows, configuring dashboards, and integrating Gainsight NXT      with CRM platforms for actionable insights and enhanced customer engagement.

Languages & Web: JavaScript (ES6+), Java, HTML5, CSS3, REST/SOAP APIs.

Tools & DevOps: Git, SFDX, Azure DevOps, VS Code, CI/CD Pipelines, Jira.

Data Engineering: Databricks (Lakehouse), Apache Spark (PySpark), Delta Lake, ETL/ELT Pipelines.

Languages: Python (Pandas, NumPy, OpenCV, TensorFlow), SQL (Spark SQL), Apex, JavaScript, C#.

I worked fairly closely with Amit at U.S. Bank, although Amit was on another team. Amit was on the development team, and I was a Salesforce Support Administrator working to triage and solve cases that affected our over 2,500 Wealth Management Salesforce users at the Bank. Our team worked with Amit’s team to solve these cases, and Amit’s team would handle many of the cases that required developer/software engineering intervention.

In regard to Amit’s specific capabilities and methods of working, Amit was always competent in his solutions provided, and Amit effectively deployed appropriate solutions for the problems at hand. Amit is a team player, and was always appropriately communicative and professional in our dealings together. I would personally recommend him as a software engineer for any company looking for a dedicated worker who adds value to an organization!

John Schaaf

★★★★★