PROFESSIONAL SUMMARY

Senior Software Engineer with over 15 years of experience architecting and developing enterprise-level CRM solutions. Specialist in the Salesforce ecosystem (Apex, LWC, Aura), Microsoft Dynamics 365, and Gainsight NXT. Expert in building seamless integrations between Customer Success platforms and core CRM engines to drive data-driven decision-making and operational efficiency.

TECHNICAL SKILLS

• Databricks Expertise: Developing Collaborative Notebooks, Unity Catalog, Workflow Orchestration, Performance Tuning.

• CRM Platforms: Salesforce (Sales/Service/Health Cloud), Microsoft Dynamics 365, Gainsight NXT.

• Salesforce Development: Apex (Triggers, Classes, Batch), Lightning Web Components (LWC), Aura, Flow Builder, SOQL/SOSL, Visualforce.

• Dynamics Development: C# .NET, Power Automate, Dataverse, Plugin Development, Client-side Scripting.

• Languages & Web: JavaScript (ES6+), Java, HTML5, CSS3, REST/SOAP APIs.

• Tools & DevOps: Git, SFDX, Azure DevOps, VS Code, CI/CD Pipelines, Jira.

• Data Engineering: Databricks (Lakehouse), Apache Spark (PySpark), Delta Lake, ETL/ELT Pipelines.

• Languages: Python (Pandas, NumPy), SQL (Spark SQL), Apex, JavaScript, C#.

PROFESSIONAL EXPERIENCE

Adobe Inc. | Senior Software Engineer [August, 2018] – Present

• CRM Engineering: Lead the technical design and implementation of custom solutions within Salesforce (LWC, Apex) and Microsoft Dynamics 365, ensuring high performance and adherence to governor limits.

• Data Pipeline Development: Design and optimize scalable data pipelines using Databricks notebooks. Write complex transformation logic in Python (PySpark) and Spark SQL to move data from CRM sources to our Lakehouse architecture.

• System Integration: Architect bi-directional integrations between Gainsight NXT, Salesforce, and external databases using REST/SOAP APIs and middleware solutions.

• Automation & Workflow: Develop end-to-end automation for Customer Success and Sales teams, utilizing Gainsight Journey Orchestrator and Dynamics Power Automate.

• Code Quality & DevOps: Drive engineering excellence through rigorous code reviews, unit testing, and the management of CI/CD pipelines via Azure DevOps or SFDX.

• Technical Leadership: Partner with cross-functional stakeholders to translate business strategy into technical roadmaps, providing mentorship to junior developers.

• Lead the architectural design and development of complex Salesforce customizations using Apex and LWC, reducing technical debt by 30% through modular code refactoring.

• Engineered a high-scale integration between Gainsight NXT and Salesforce, enabling real-time synchronization of customer health data and automated CTAs for Success Managers.

• Orchestrated the migration of legacy business logic from Dynamics 365 to a unified Salesforce environment, ensuring 100% data parity and zero downtime during transition.

• Collaborate with product owners to translate business requirements into technical specifications for Gainsight dashboarding and Data Designer workflows.

I worked fairly closely with Amit at U.S. Bank, although Amit was on another team. Amit was on the development team, and I was a Salesforce Support Administrator working to triage and solve cases that affected our over 2,500 Wealth Management Salesforce users at the Bank. Our team worked with Amit’s team to solve these cases, and Amit’s team would handle many of the cases that required developer/software engineering intervention.

In regard to Amit’s specific capabilities and methods of working, Amit was always competent in his solutions provided, and Amit effectively deployed appropriate solutions for the problems at hand. Amit is a team player, and was always appropriately communicative and professional in our dealings together. I would personally recommend him as a software engineer for any company looking for a dedicated worker who adds value to an organization!

John Schaaf

★★★★★